Are these questions too hard for IT Support Recruits?
- Thread starter Darkheart
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Did I say we wouldn't pay 16 for a good candidate?
Anyway looks like most people think that yes the questions were too hard. Personally I thought they were a bit too easy but I might make the next 1 a bit easier. TBH I thought it was quite a good set of questions, showing up the dummies and giving the exceptional candidate room to excel. However I'll probably dumb down the next one a bit, I wouldn't have thought that questions like realising the difference between bits and bytes (one of the harder questions) were beyond someone with a year in support myself though.
Questions 4,5 and some others have multiple correct answers, remember the point of the questionairre is not really wether you can get 19/19 but do you understand the concecpts correctly?
Neither would I but then I'm not someone with 1-2 years in 1st or 2nd line support are you?
Darkheart
Anyway looks like most people think that yes the questions were too hard. Personally I thought they were a bit too easy but I might make the next 1 a bit easier. TBH I thought it was quite a good set of questions, showing up the dummies and giving the exceptional candidate room to excel. However I'll probably dumb down the next one a bit, I wouldn't have thought that questions like realising the difference between bits and bytes (one of the harder questions) were beyond someone with a year in support myself though.
Questions 4,5 and some others have multiple correct answers, remember the point of the questionairre is not really wether you can get 19/19 but do you understand the concecpts correctly?
Neither would I but then I'm not someone with 1-2 years in 1st or 2nd line support are you?
Darkheart
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23,000 Euro´s! WTF?
From this sum u have to take off tax and stuff? right?
OMG, that´s a dumbfuck job
I can´t answer mostly of the questions (only 7 or so) but i do get way more money for the same job
I get around 46,000 Euros (take off tax and stuff)!
I´m doing a 1st, 2nd and 3rd line support atm
From this sum u have to take off tax and stuff? right?
OMG, that´s a dumbfuck job
I can´t answer mostly of the questions (only 7 or so) but i do get way more money for the same job
I get around 46,000 Euros (take off tax and stuff)!
I´m doing a 1st, 2nd and 3rd line support atm
Comparisons outside the UK don't mean much as all sorts other factors come into play as well as just the exchange rate: price of goods, taxation, state benefits etc. Even in the UK there are LARGE regional variations, in London you'll probably find doormen making 14-16K because of the relative prices of goods, services and accomodation is MUCH higher. The further North you go (generally) the cheaper things get, and salaries proportionally go down.
Darkheart
Darkheart
1. Doh ! U have to know where to put the mac (big?).
2. Catch subs.
3. ------------
4. Generals rule : use alot of cables.
5. NotToFukkingSlim = FAT ?
6. As Captain Janeway said : The number doesnt really matter, as long as the fluctuation of the signalbeam never exceeds 3.
7. Hey it should at least go up to 50 !!
8. The switch is more expensive.
9. Bcos they tend to make ppl lazy.
10. ------------
11. Well in the early days (BC) they OD'd by shooting olive-oil. Used sometimes nowadays bcos it way much cheaper than modern drugs.
12. Used bcos else u wouldnt be able to get those nice errormsgs caused by missing dll's.
13. ---------------
14. promt is a command ?
3,10 and 13 i dont know.
Can i have the job ?
2. Catch subs.
3. ------------
4. Generals rule : use alot of cables.
5. NotToFukkingSlim = FAT ?
6. As Captain Janeway said : The number doesnt really matter, as long as the fluctuation of the signalbeam never exceeds 3.
7. Hey it should at least go up to 50 !!
8. The switch is more expensive.
9. Bcos they tend to make ppl lazy.
10. ------------
11. Well in the early days (BC) they OD'd by shooting olive-oil. Used sometimes nowadays bcos it way much cheaper than modern drugs.
12. Used bcos else u wouldnt be able to get those nice errormsgs caused by missing dll's.
13. ---------------
14. promt is a command ?
3,10 and 13 i dont know.
Can i have the job ?
I got 0. but then im printer and get over £14000 for just standing by a machine watching the footy man life is sooo hard
btw i get £14010
good job it aint for my spelling
btw i get £14010
good job it aint for my spelling
1) What is the purpose of a MAC address?
It's a place a dirty raincoat lives.
2) What is a subnet and why is it used?
It's interesting that you have asked that question. It lies underneath the MainNET to stop the MainNet being at the bottom.
3) If a PC fails to pass POST what does this mean?
Shergar wins again.
4) When using TCP/IP to connect a network of computers what rule general rule must be observed?
As someone else said that cables are important I will add that so are computers of some sort. And people to work them.
5) What are the main differences between NTFS and FAT32?
One is a disk format and the other is an advert in a dating agency.
6) How many IRQ’s does an X86 based computer have?
A what? What's a computer?
7) A user complains that his 56Kbps modem only allows him to download at 5KB a second from the internet, how would you explain this?
BT suck.
8) What is the difference between a switch and a hub?
A switch is something to turn a light on with and a hub is the thing that your car wheels are bolted on to.
9) What is an Office Macro, and why are they dangerous?
It's a really big office full of people who are likely to fuck up all the computers. Hence the need for more IT support staff.
10) What is SMTP and on what port would you normally find it using?
From the question I'd guess it's something that goes on a port. Not sure which one though, is it Grimsby?
11) What is ODBC and why is it used?
It's a really badly spelled word and is used for testing spell checkers.
12) What is a DLL file and why are they used?
I spotted a typo in this question. Dull files are ones with no porn in them.
13) What is NAT and why is it used ?
It's the National Association of Trampolinists and it's used as an organisation for people who like going up and down a lot.
14) How would you check a disk for errors under NT4 using the command prompt?
Call the helpdesk.
It's a place a dirty raincoat lives.
2) What is a subnet and why is it used?
It's interesting that you have asked that question. It lies underneath the MainNET to stop the MainNet being at the bottom.
3) If a PC fails to pass POST what does this mean?
Shergar wins again.
4) When using TCP/IP to connect a network of computers what rule general rule must be observed?
As someone else said that cables are important I will add that so are computers of some sort. And people to work them.
5) What are the main differences between NTFS and FAT32?
One is a disk format and the other is an advert in a dating agency.
6) How many IRQ’s does an X86 based computer have?
A what? What's a computer?
7) A user complains that his 56Kbps modem only allows him to download at 5KB a second from the internet, how would you explain this?
BT suck.
8) What is the difference between a switch and a hub?
A switch is something to turn a light on with and a hub is the thing that your car wheels are bolted on to.
9) What is an Office Macro, and why are they dangerous?
It's a really big office full of people who are likely to fuck up all the computers. Hence the need for more IT support staff.
10) What is SMTP and on what port would you normally find it using?
From the question I'd guess it's something that goes on a port. Not sure which one though, is it Grimsby?
11) What is ODBC and why is it used?
It's a really badly spelled word and is used for testing spell checkers.
12) What is a DLL file and why are they used?
I spotted a typo in this question. Dull files are ones with no porn in them.
13) What is NAT and why is it used ?
It's the National Association of Trampolinists and it's used as an organisation for people who like going up and down a lot.
14) How would you check a disk for errors under NT4 using the command prompt?
Call the helpdesk.
BTW DaVinci my printer cost me 80 quid from PCWorld. For £14010 I would expect you to have a very good output quality.
I got them all right and I've been doing support for 2 years now and I'm on £17500.
About a year and a half ago I went for a support position at Direct Line and those 14 Q's you asked were quite similar to the ones I got then.
I would say that they were fair question's.
Although I would say that Q2 is hard to word and answer for, as much as I know what a subnet is and what it does until I read Phear's answer I was stuttering myself.
About a year and a half ago I went for a support position at Direct Line and those 14 Q's you asked were quite similar to the ones I got then.
I would say that they were fair question's.
Although I would say that Q2 is hard to word and answer for, as much as I know what a subnet is and what it does until I read Phear's answer I was stuttering myself.
Doesn't get past the Pre Operating System Tests, i.e. faulty hardware 
Its all very relative. I'm a trainee lawyer. My first year's salary is £10,000 gross. Of course, in two years time, my monthly tax bill will be £14,500. You do the math to work out what my annual salary will be
Most of those questions could be answered by anyone who bothered to read the manual which came with any decent motherboard or network card. Although no-one will be geeky enough to admit to it
To be honest, the questions are pitched at about the right level. If a candidate can't answer at least 70% of them, they could end up causing more problems for customer's looking for help. I'd up the salary to at least £16,500 though. I used to work in a tech support centre, and its amazing the number of people in them who are wildly overqualified for the job, but can't find anything better in the current jobs climate.
ref : plonko
my printer well its a 8 colour muller press with 4 quality control cameras about 60 foot long and takes two ppl to run
retails for just over £1000000 pounds
and the quality is shite
my printer well its a 8 colour muller press with 4 quality control cameras about 60 foot long and takes two ppl to run
retails for just over £1000000 pounds
and the quality is shite